Describe the bug:
First time playing the game, when I launch it the game crash.
How do you cause this bug?
Open the game, after the easy anti cheat loading the game crash
Screenshots / video of bug:
Which platform: PC
Which input: keyboard + mouse
Your Crayta username: Since it’s my first time playing I suppose this is epic games username so it’s Coca_ColaZ
Game seen in (including “Hub” or “Editor for XYZ”):
How regularly do you see this? (E.g. 2/3 times - please try 3 times if possible):
Every time I open the game, never made it into.
Time + date seen:
Version number (found in Help tab in Settings):
(PC only) hardware specs (upload dxdiag file if possible - Open and run DxDiag.exe):
Remember!
The more information you provide, the more likely it is that this bug can be fixed quickly! Also, if this was discussed in Discord / Reddit / elsewhere, it might help to include a screenshot of that discussion!
Hi there @imilya_natsu,
I’m having trouble finding your account our side because it was your first time playing. Could you provide us your full dxdiag so we can try to match up the crash report from that please? You can find info on how to do that on the linked page: Open and run DxDiag.exe
Hi ,
I run DxDiage and saved all the informations but how can I upload the file here since the authorized extensions are jpg, jpeg, png, gif, heic, heif, mp4
Hi @imilya_natsu,
@QA_Kathel has suggested that possibly you might need to run the game on directx 11 which would be the next thing to try. Can you go to the EGS launcher, click your user icon and select Settings, then scroll all the way to the bottom, click the Crayta product to expand it, then tick "“Additional Commandline Arguments” and put this in the text field:
-dx11
This should force the game to run in DirectX11 instead of 12. Let us know if you can then run it successfully.
Thanks!
Hi @QA_NFraser,
Unfortunately the game crashed though this time it made into this game screen and crashed with a different crash report.
The report says the following :
LoginId:baf4d46a41f0671857d8a6a276f91907
EpicAccountId:3878596a0694458eb7e92c59166a4556
Fatal error: [File:D:/open/jen/0/livehotfix/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/open/jen/0/livehotfix/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
kernel32
ntdll
Hi @imilya_natsu,
Thanks for the update, it’s useful that you’re at least getting a little further into the game loading as that may mean logs were generated. Could you create a support ticket via this form please? https://support.crayta.com/hc/en-us/requests/new that should allow you to send us your logs which you can find info on here https://support.crayta.com/hc/en-us/articles/360018791717-How-do-I-send-game-logs-PC-only-
Could you also attach a dxdiag if possible via the ticket and let me know in this thread once the ticket is there with the logs and dxdiag? Thanks very much!
1 Like
Hi @QA_NFraser,
I created a support ticket with all the logs and dxDiag as requested.
I am available to supply any other information if needed.
Thanks @imilya_natsu,
I’ve got the files from our support team now. I think someone from support already noticed your graphics drivers are out of date and asked you to update them. Could you let me know if that changes anything and if it doesn’t I’ll get a report put together to look into.
Hi @QA_NFraser,
I tried to update the drivers through the device manager but it says the best drivers are already installed. I tried to uninstall the device and windows install the same 2017 version.
I checked the manufacturer website but it has an older version that causes problems.
So I checked next nvidia website and I found a new drivers for my card but when I tried to install them it says the graphics driver is not compatible with this version of windows.
Hi @imilya_natsu,
Are you still seeing the same error in the crash reporter or has it changed? If it’s changed can I get a fresh screenshot of it?
Hi @QA_NFraser,
Yes the error in the crash reporter changed after running the game with DirectX 11, I can’t screenshot it because the text on the third line is too long so I will just post the error here :
LoginId:baf4d46a41f0671857d8a6a276f91907
EpicAccountId:3878596a0694458eb7e92c59166a4556
Fatal error: [File:D:/open/jen/0/livehotfix/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 258] Direct3DDevice->CreateUnorderedAccessView(Texture->GetResource(),&UAVDesc,(ID3D11UnorderedAccessView**)UnorderedAccessView.GetInitReference()) failed at D:/open/jen/0/livehotfix/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11UAV.cpp:116 with error E_INVALIDARG
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
CraytaClient_Win64_Shipping
kernel32
ntdll
1 Like
Hi @imilya_natsu,
Could you send another crash report through and add your username from the forums (imilya_natsu) in the detailed description comment box? I should be able to search for the details of the crash report with that.
Thank you!
Hi @QA_NFraser,
I sent the latest crash report as requested.
1 Like
Hi @imilya_natsu,
I’m still not finding a crash report our end, are you definitely pressing “send and close” or “send and restart”?
If you are, could you look in the following place on your harddrive: C:\Program Files\Epic Games\Crayta\Saved\Crashes and see if you have some files in there? If you do could you create a new support ticket (or update the previous one if that’s possible) and attach those files from the latest folder in there to the ticket? There are usually 4 files inside the folder.
Thanks
Hi @QA_NFraser,
Sorry I made a mistake yesterday. I will make sure to send the crash report with my name in the description this time.
Thanks @imilya_natsu,
I’ve now located the crash report and sent it along to be looked at.
Welcome to the Crayta Forums~! 
